The Database Operations Coordinator is responsible for accurate, appropriate and timely processing of contributions, all aspects of gift accounting and documentation through the AudienceView database, financial reporting and reconciliation. Runs and maintains regular sales reports for ticket sales This position also serves as a liaison between the finance and development departments.

Gift accounting and documentation

Enters gifts and pledges into AudienceView database on a daily basis

Serves as primary contact for corporate matching gifts and third-party giving platforms

Enters any corrections in AudienceView database as directed by Finance department

Assists with receipting and acknowledging gifts as directed

Serves as primary AudienceView contact in the Development Department

Represents Development department in discussions with internal constituents about database use, processes, and needs

Participates in internal AudienceView users group

Creates, updates, and maintains accurate manuals, process documentation, etc. for AudienceView-related tasks in Development

Assists with training colleagues on use of AudienceView database

Reporting and data maintenance

Serves as a liaison between Finance and Development departments

Provides proper documentation and reconciliation of all gift transactions to finance, ensuring daily, weekly, monthly and yearly financial accountability

Updates and maintains regular fundraising and ticket sales reports

Sets up new ACH sustainer gifts and recurring payments; performs routine maintenance tasks related to the sustainer program accounts and payments; provides sustainer giving and contact data to Ticket Office staff for sustainer outreach

Performs routine maintenance tasks related to the sustainer program, including setting up ACH sustainer gifts and recurring payments

Creates new AudienceView accounts; performs routine maintenance tasks related to existing AudienceView accounts

Produces scheduled and ad-hoc reports as directed

Other

Serves as a Liaison for donors, providing ticket services and information about organizational programming and activities

Assists with major gifts prospect research as directed

Manages departmental inventory and ordering of print materials

Assists with special event planning and execution

Performs other duties as apparent or assigned

SPCO Core Attributes

All employees of The Saint Paul Chamber Orchestra must possess and demonstrate the following core attributes in the execution of their work.

Collaborative

Commitment to Service and Quality

Empathy

Humility

Integrity

Intellectual Curiosity

Required Qualifications:

High school diploma, or equivalent

Ability to handle multiple tasks with attention to detail and accuracy

Superlative verbal and written communication skills

Direct experience with fundraising software and/or other database software (AudienceView preferred)

Ability to analyze, synthesize, and succinctly convey complex information

Excellent computer skills, including extensive experience with Microsoft Office, including Outlook, Word, and PowerPoint

Desired Qualifications:

College degree, or equivalent combination of education and experience

At least one year professional experience with database management and/or experience in a nonprofit development setting

Interest in and/or knowledge of music or the arts

Knowledge, Skills and Abilities:

Flexibility; ability to efficiently prioritize tasks in a fast-paced work setting

Ability to function in a highly collaborative environment while also working independently

Ability to keep the big picture in mind while executing critical details

Belief in the strength of diverse perspectives, experiences and opinions

Desire to work for a performing arts organization committed to excellence at every level and in every aspect of our work

Must live in the state of Minnesota or be willing to relocate prior to start of job.

Must have ability to pass a criminal background check.