At The Arc Erie County New York, we support children and adults with disabilities and their families in achieving their desired quality of life by creating opportunities through comprehensive quality services.

As a leading agency in Western New York for over 71 years, we take pride in our mission and advocacy that builds and strengthens the entire community.

**Qualified candidates should send a cover letter and resume to MaryEllen Carlo, Director of Search Services at Career Partners International, Buffalo | Niagara at mecarlo@cpibn.com
Primary Job Purpose
The Arc Erie County, a non-profit organization dedicated to improving support and programs available for individuals with intellectual and developmental disabilities, is seeking a Chief Human Resources Officer (CHRO). Reporting to the CEO, the Chief Human Resources Officer will effectively manage the Human Resources Department in accordance with The Arc Erie County New York philosophy. The CHRO will serve as a strategic business partner, and be responsible for administering all human resources policies, programs and practices and values of the organization. This includes planning, organizing, developing, implementing, coordinating, and directing all the strategic human resources activities and initiatives, and recommending policies and practices to senior management. The CHRO will attend each monthly Board of Directors meeting of the agency and will serve as a representative of the Executive Operations Team.
Essential Duties & Responsibilities

• Responsible for the overall operation of the Human Resource Department to include direct accountability for Staff Development initiatives.
• Plan, develop, organize, implement, direct, and evaluate the agency’s Human Resource and Staff Development function and performance.
• Participate in the development of the Agency’s plans and programs as a strategic partner, particularly from the perspective of the impact on people. Develop and administer an effective recruitment program.
• Develop staffing strategies and implementation plans and programs to identify talent within and outside the agency, identify appropriate and effective external sources for candidates for all levels within the agency.
• Develop progressive and proactive compensation and benefits programs to provide motivation and incentives for effective performance and to provide programs which utilize an employee and agency partnership for the short- and long-range health and welfare protection of the employees.
• Develop programs to allow the agency to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employees.
• Continually assess the competitiveness of all programs and practices against the relevant comparable agencies, industries, and markets.
• Establish credibility throughout the organization with management and the employees to be an effective listener and advisor in order to facilitate effective problem-solving skills and issue resolution.
• Develop appropriate policies and programs for effective management of the people resources of the agency. Included in this area but not limited only the following would be programs for employee relations, affirmative action, sexual harassment, employee complaints, internal /external education and career development.
• Enhance and/or develop, implement, and enforce human resources policies and procedures of the agency by way of systems that will improve the overall operation and effectiveness of the agency, in particular, manage the human resource information systems database (Ceridian Dayforce). Work to incorporate the necessary report, data elements and dashboards to enable critical analyses of the HR function and the people resources of the agency.
• Maintain current knowledge of HR policies, programs, laws, and issues.
• Provide technical advice and knowledge to others within the human resources discipline, serving as a mentor.
• Ensure efficient utilization of the Learning Management System and mandatory training requirements.
• Manage other areas such as DEIA, employee communication, engagement, employee safety/emergency procedures and health and community relations.
• Monitor spending in relation to recruitment, development and engagement efforts, agency wide.
• Continue improving the programs, policies, practices and processes associated with meeting the strategic and operational people issues of the agency.
• Evaluation of the human resource structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) for individuals.
• Develop internal audits to ensure accuracy in all areas of payroll and human resource administration.
• Approve all employment terminations.
• Provides guidance regarding counseling reports.
• Performs all other duties as assigned.

Education and Skills

• A Master’s Degree in Human Resource Management, MBA, or a related Personnel/Human Resources field, PLUS a minimum of five years of executive or senior level management experience in a Human Resource Department. OR A Bachelor’s Degree PLUS ten years of general/ managerial experience in the Human Resources field.
• SPHR and SHRM-CP certification is preferred.

More Information
The Arc Erie County is an Equal Opportunity Employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.

Applications will be accepted through Monday, November 4, 2024. To apply,
qualified candidates should submit both of the following requirements in a PDF to
MaryEllen Carlo, Director of Search Services at Career Partners International, Buffalo |
Niagara at mecarlo@cpibn.com: 1. Cover Letter: an effective cover letter will include a
summary of the basis for your interest in the position, highlight relevant experience for
the position and indicate whether the salary range listed meets your salary requirements. 2. Current Resume. No phone calls, and please no inquiries to Directors or Staff.

The total compensation range for this job is $125,000 - $150,000 annually.

**Qualified candidates should send a cover letter and resume to MaryEllen Carlo, Director of Search Services at Career Partners International, Buffalo | Niagara at mecarlo@cpibn.com

Job Description

Job Title: Chief Human Resource Officer
Department: HR
Job Grade: 9
Job Code: 783

Position Summary:
The Chief Human Resource Officer works with the Chief Executive Officer and members of the Senior Management Team to effectively manage the Human Resource Department in accordance with The Arc Erie County New York philosophy. Responsible for administering Human Resources policies, programs and practices: including planning, organizing, developing, implementing, coordinating, and directing. Duties include formulating policies and procedures for the Human Resource Department and recommending policies and practices to senior management. Shall attend each monthly Board of Directors meeting of the agency as a representative of the Executive Operations Team.

Reporting Relationship:
Reports directly to the Chief Executive Officer regarding the operation of the Human Resource Department. Provides supervision to various positions in the HR and Payroll Depts.

Job Duties and Responsibilities:

• Responsible for the overall operation of the Human Resource Department to include direct accountability for Staff Development initiatives.
• Plan, develop, organize, implement, direct and evaluate the agency’s Human Resource and Staff Development function and performance.
• Participate in the development of the Agency’s plans and programs as a strategic partner; particularly from the perspective of the impact on people. Develop and administer an effective recruitment program.
• Develop staffing strategies and implementation plans and programs to identify talent within and outside the agency. Identify appropriate and effective external sources for candidates for all levels within the agency.
• Develop progressive and proactive compensation and benefits programs to provide motivation and incentives for effective performance and to provide programs which utilize an employee and agency partnership for the short and long range health and welfare protection of the employees.
• Develop programs to allow the agency to embrace applicants and employees of all backgrounds and to permit the full development and performance of all employees.
• Continually assess the competitiveness of all programs and practices against the relevant comparable agencies, industries and markets.
• Establish credibility throughout the organization with management and the employees in order to be an effective listener and advisor in order to facilitate effective problem solving skills and issue resolution.
• Develop appropriate policies and programs for effective management of the people resources of the agency. Included in this area but not limited only the following would be programs for employee relations, affirmative action, sexual harassment, employee complaints, internal /external education and career development.
• Enhance and/or develop, implement and enforce human resources policies and procedures of the agency by way of systems that will improve the overall operation and effectiveness of the agency. In particular, manage the human resource information systems database (Ceridian Dayforce). Work to incorporate the necessary report, data elements and dashboards to enable critical analyses of the HR function and the people resources of the agency.
• Maintain current knowledge of HR policies, programs, laws and issues.
• Provide technical advice and knowledge to others within the human resources discipline, serving as a mentor.
• Ensure efficient utilization of the Learning Management System and mandatory training requirements.
• Manage other areas such as DEIA, employee communication, engagement, employee safety/emergency procedures and health and community relations.
• Monitor spending in relation to recruitment, development and engagement efforts, agency wide.
• Continue improving the programs, policies, practices and processes associated with meeting the strategic and operational people issues of the agency.
• Evaluation of the human resource structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) for individuals.
• Develop internal audits to ensure accuracy in all areas of payroll and human resource administration.
• Approve all employment terminations.
• Provides guidance regarding counseling reports.
• Performs all other duties as assigned.

Qualifications and Education Requirements:
Master’s Degree in Human Resource Management, MBA or a related Personnel/Human Resources field PLUS a minimum of 5 (five) years of executive or senior level management experience in a Human Resource Department
OR
Bachelor’s Degree PLUS ten years of general/ managerial experience in the Human Resources field
OR
Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Essential Job Functions:

• Physical demands and Exposure Risk outlined on attached form (A)
• Mental Requirements:

The ability to perform critical thinking and perform complex problem solving skills; write in clear, organized and persuasive manner; show good judgment, have good math & decision skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly.

• Human Relations Skills:

The ability to communicate with individuals in a positive manner; both oral and written; ability to engage in active listening; demonstrate the ability to serve as an appropriate role model to staff supervised, co-workers and program participants; the ability to provide supervision in a positive manner with timely feedback and constructive direction; and ability to counsel and mentor staff consistent with the Agency values and mission. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times.

• Equipment Operation:

The ability to operate office equipment, such as, computer, copier, fax machine, etc.; ability to operate agency vans and cars.

Agency Principles:

• All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
• Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
• Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.