Job Description

• Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. Responsible and accountable for the culture you add to our team dynamic.
• Collaborate with the team on engagement opportunities and the survey. Participate in organization-wide engagement events including appreciation events, New Hire Onboarding, and various staff celebrations.

• Build relationships with new employees to ensure they feel valued, welcomed, and appreciated, increasing the likelihood that employees will establish a positive connection with Best Friends. Actively participate in the New Hire Onboarding Program.

• Develop subject matter expertise for assigned portfolio. Act as point of conduct for all things HR for designated portfolio. Provide portfolio updates and insight to the People & Culture team to enhance the employee experience.
• Develop and present strategies that will assist managers in understanding the importance of a job description related to performance management and help understand HR guidelines and processes.
• Partner with management on employee relations issues to ensure a resolution is reached before escalation. Manage employee relations cases within portfolio including performance correction and grievances.
• Conduct exit interviews and onboarding surveys with staff members. Track engagement touch points and employee relations case data. Recognize outcomes in alignment with pillars of engagement. Identify patterns and trends. Share data with senior leadership and make recommendations for improvement.
• Assist managers in connecting with their teams through teambuilding activities, workshops and in unexpected crises or natural disasters.

• Serve as a liaison to all employees as the go-to-person for questions and concerns.
• Address employee relations issues to ensure a resolution is reached before the issue becomes complex.
• Conduct small group trainings such as preparing for performance conversations, difficult conversations, and other relevant training as needed.
• Assist the employee in unexpected crises or natural disasters.
• Other duties as assigned.

• Must have bachelor’s or master’s degree in human resources, business administration, psychology, or related field.
• Minimum 3-5 years of HR experience.
• Minimum 3 years’ experience dealing with employee relations issues.
• PHR, SHRM-CP or CERS certification a plus.
• Demonstrated experience in various HR functional areas including and not limited to benefits, recruiting, leave and change management.
• Demonstrated ability to be organized, proactive in follow-up and follow-through; continual attention to detail and ability to juggle multiple competing tasks, projects and demands.
• Must have knowledge of multi-state employment related laws and regulations.
• Must be able to work in a fast-paced environment with demonstrated ability to make sound judgments and effectively solve problems in a professional manner.
• Strong interpersonal skills. Ability to handle sensitive and confidential information appropriately.
• Must be able to gain credibility with all levels of employees quickly and build relationships.
• Willingness to learn new skills, systems, and methodologies.
• Fluent in Microsoft Word, Excel, Outlook, and Teams.
• Knowledge of Workday and Trello, preferred.
• Animal welfare experience a bonus.

• Must be able to travel 25% of the time.
• Able to work evenings and weekends as needed.
• Valid driver's license, ability to qualify to be added to Best Friends insurance, ability to travel and/or drive on behalf of Best Friends, including overnight stays, when needed.

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